9 general skills or competencies (Job family competencies) for Computer Operations Supervisor
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Names some of the components of internal computer hardware.
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Level 2 Behaviors
(Light Experience)
Tracks computer hardware assets and their specifications within the departments.
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Level 3 Behaviors
(Moderate Experience)
Tests and debugs computer hardware to identify functional or performance issues.
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Level 4 Behaviors
(Extensive Experience)
Recommends innovative ways to troubleshoot complex computer hardware issues across our organization.
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Level 5 Behaviors
(Mastery)
Leads the set-up of computer hardware to increase our organization's operational efficiency.
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Skill definition-Diagnosing the cause of a fault in a computer system and resolving the identified issues to maintain its reliability and functionality.
Level 1 Behaviors
(General Familiarity)
Names some of the computer network troubleshooting fundamentals and terminologies.
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Level 2 Behaviors
(Light Experience)
Supports with the troubleshooting and maintenance of end-user computers across our organization.
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Level 3 Behaviors
(Moderate Experience)
Utilizes advanced tools and techniques to resolve performance issues in our computer system.
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Level 4 Behaviors
(Extensive Experience)
Provides timely technical support and coaches others on how to utilize computers correctly.
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Level 5 Behaviors
(Mastery)
Supervises systems troubleshooting and testing to ensure compliance with our established guidelines.
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9 soft skills or competencies (core competencies) for Computer Operations Supervisor
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
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Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
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Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
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Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
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Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
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Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Explains the importance of planning and organization in building a good working environment.
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Level 2 Behaviors
(Light Experience)
Identifies key implications of ineffective planning and organization that affects decision-making.
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Level 3 Behaviors
(Moderate Experience)
Leverages key performance indicators to measure progress completion against performance metrics.
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Level 4 Behaviors
(Extensive Experience)
Manages the planning and sequencing of activities to create well-planned schedules and achieve goals on time.
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Level 5 Behaviors
(Mastery)
Establishes standards for planning and organization processes to align efforts with business goals.
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Summary of Computer Operations Supervisor skills and competencies
There are 0 hard skills for Computer Operations Supervisor.
9 general skills for Computer Operations Supervisor, Computer Hardware, Computer Troubleshooting, IT Environment, etc.
9 soft skills for Computer Operations Supervisor, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Computer Operations Supervisor, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.